Movies
What is 2D Digital ?
2D Digital uses the same cutting-edge digital technology of our 3D Digital experience but the movie is shown without the 3D effect. This means you'll see the same extraordinary benefits as MegaStar 3D-brighter and sharper images with superior digital sound.
Should I watch Digital or Standard ?
Standard” means that the movie will be presented using traditional 35mm film prints. The projector casts a bright light behind a piece of film similar to what you might have in a film camera.

Digital” represents the latest in cinema technology. Film prints are replaced with computer files. A very powerful computer and digital projector are used in a digital cinema. Images are brighter, sharper with superior digital sound. Subtitles appear crisper and are easier to read.
What are the differences between film formats -- should I select: Kungfu Panda 2, Kungfu Panda 2 (Digital), 3D Kungfu Panda 2, Kungfu Panda 2 (M Cinema)?
Many new blockbuster releases offer several choices for film formats. For example, Kungfu Panda 2 is shown in 4 different formats.

Kungfu Panda 2: movie is shown in the familiar 35mm 2D prints.

Kungfu Panda 2 (Digital): movie is shown with newer 2D Digital technology using our 3D Digital projectors. This means you'll see the exact same extraordinary benefits as MegaStar 3D-brighter and sharper 2D images with superior digital sound.

3D Kungfu Panda 2: movie is shown with 3D Dolby Digital technology. You’ll need special 3D glasses to see the movie to its full effect.

What is 3D?
MegaStar again delivers the Vietnam’s best customer experience by bringing you the latest in cinema technology. At 11 screens nationwide, MegaStar continues to lead in delivering superior sound and visual effects for Vietnam. With the introduction of 3D at all MegaStar cinemas you will never feel the same way about watching a movie. Movies will be much more: more stunning, more realistic, and more enjoyable!
What is NC16?
NC16 movies are age-restricted movies containing mature themes and situations more suitable for an older audience. No children under 16 is allowed entry. Age verification may be required when purchasing NC16 movie tickets. As is the case with all theatrical releases in Vietnam, each movie release is screened through a censorship process by The Cinema Department -- part of The Ministry of Culture, Sport and Travel of Vietnam -- to ensure that it is suitable for public viewing. Regardless of rating, certain scenes of movies may have been asked to be modified or removed by The Cinema Department to adhere to these standards.
How do movies get approved for release in Vietnam?
As is the case with all theatrical releases in Vietnam, each movie release is screened through a rigorous censorship process by The Cinema Department -- part of The Ministry of Culture, Sport and Travel of Vietnam -- to ensure that it is suitable for public viewing. Regardless of rating, certain scenes of movies may have been asked to be modified or removed by The Cinema Department to adhere to these standards, either some movies are not approved to release in Vietnam.
StarCLUB
What is MegaStar StarCLUB?
StarCLUB is an online club for true fans of MegaStar. With a StarCLUB account, you will get preferential rights only for members of MegaStar StarCLUB.
Benefits for StarCLUB members?
There are many benefits for StarCLUB members:
- Connect to the greater film fan community.
- Get the first chances for special movie offers and gifts.
- Make online booking and payment which are available only to StarCLUB Members.
- Receive our weekly CINeNEWS emails with the latest news of what’s going on at MegaStar, all delivered straight to your email inbox.
How do I register for StarClub?
- All you need is Click Here then fill in to sign up.
- After registering, you will get a confirmation email, please click on the link to activate your account.
- Be sure to make sure to check your junk or spam mail box in case you don’t see your StarCLUB membership confirmation email the first time.
What if I forget password to log in?
Don't worry, just fill in your correct email address here and we will mail you your password. Be sure to make sure to check your junk or spam mail box in case you don’t see your StarCLUB membership confirmation email.
Can I use 01 ID/ passport number to register many StarCLUB accounts? What if I don’t have a passport when I pick up my tickets?
You cannot use 01 ID/ passport number to register many StarCLUB accounts. In addition, we may require other photo identification that matches the name listed on the booking in order to pick up tickets. We may also request to see the credit or ATM card used for an online purchase.
Promotions
Where can I see the result of promotion?
All of the final promotion results will be on the MegaStar website www.megastar.vn/en/latestoffers/ within 30 days from the official announcement day.
Gift Card
What is benefit of Gift Cards?
Gift Cards are honored, just like cash at the box office or concession counters to purchase tickets, foods and drinks at MegaStar Cineplex nationwide.
Can Gift Cards be reloaded?
Gift Card can be reloaded at any time with a minimum recharge amount of 250,000 VND. Please contact our Box Office to reload your Gift Card.
Can Gift Cards be redeemed online?
Gift Card cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed to purchase other Gift Card, cannot be resold, and cannot be redeemed online.
What if I don’t spend all value of a Gift Card for any purchase?
Any purchase less than the value of a Gift Card causes the unused balance to be placed in the account of the Gift Card recipient for use in a future transaction.
What if I spend exceedingly the value of a Gift Card?
Any purchase exceeding the value of a Gift Card requires the use of a valid credit card or cash to complete the transaction.
Validation of Gift Card?
Gift Cards can be used until the balance reaches zero or until 1 year after it was purchased - whichever comes first. The holder can ask the cashier at box office to check the validity of Gift Card anytime. MegaStar is not responsible for Gift Card still has balance in account out of expiry date.
Notes
- Customers are entitled to verify data at MegaStar Cineplex within one month from the date of error transaction.
- The card holder takes responsibility on keeping and using the Gift Card. MegaStar Cineplex doesn’t take any responsibilities for any losses or damage.
- Any inquiries, please contact your nearest MegaStar Cineplex or send email to service@megastarmedia.net.
Online booking
How do I make an online booking?
You can book your tickets online with these steps:

1. Sign in to your StarCLUB account
2. Go to Session Times/ Booking and select your tickets by movies, by date or by cinemas
3. Select your seats
4. On payment option, choose “Pay Now”. Then you will be moved to the online payment page.

Choose from several payment options including: Ngan Luong eWallet, Visa, MasterCard, or bank ATM cards.
Why didn't I get my booking confirmation?
You will receive an email that confirms all your online booking details to your mailbox within 30 minutes of completing your order. In case you have successfully paid your order, but have not received an email confirmation within 30 minutes, be sure to check your spam or junk mail box and mark MegaStar as safe sender.

Also, you will receive a FREE SMS confirmation to the mobile number as indicated on your order.

You can also review your previous reservations by logging into to your StarCLUB account. Go to “Order History” from the profile page, select the indicated reservation with a check-box and click on the “Resend confirmation email” button.
Can I cancel or modify my booking?
Currently our online system does not support order cancellations or modifications for confirmed orders. Per our existing box office ticket sales policy, we do not provide successful order refunds or changes.

Refunds are allowed in the rare case when your account is billed but there is no matching order in our ticketing system. For any related matters, all you need is contact cinemas which you have just done the transaction by click here or you can email us at service@megastarmedia.net.

The standard refund processing times are as follows:
1. Bank ATM card transactions will be refunded within 1 working week
2. Visa/MasterCard transactions will be refunded within 1 working month
3. Vietcombank cardholders will be refunded within 48 working hours.

Please review your tickets and personal information carefully before confirmation.
How soon before the session begins do I need to pick up my tickets?
With online paid tickets, you can come to MegaStar and pick up your tickets anytime before or during the session time. Please allow yourself sufficient travel and queuing time.
What is your response time in case my transaction is unsuccessful?
For any related matters, all you need is contact cinemas which you have just done the transaction by click here or you can email us at service@megastarmedia.net with your full name, booking order details (session time, session date, movie title), whether you were using online payment, and a phone number that we can reach you at. The standard response time is less than 2 business days.
What kind of tickets are listed on website?
All tickets listed on the MegaStar web site are General Admission - Adult unless otherwise noted.
How about Terms and Conditions of Online Payment?
Please click here for more information.
MegaStar cineplex
What are “House Rules”?
House Rules apply for certain movies where the movie studio or movie distributor has requested that all electronic recording devices (cameras, mobile phones, computers, etc.) be banned from inside the cinema room. Your electronics goods will be stored securely and returned back to you after the movie ends. This is typically only for the opening weekend (Friday, Saturday, and Sunday) of the movie’s release.

When you see these logos or , you will know that House Rules are in effect for this film.

When watching 3D movies, please use 3D glasses carefully. In the case of loss or damage to the glass, you will be ask for compensation. Therefore, when receiving 3D glasses from our staff before entering the theater, plase check glasses carefully.

Enjoy your time at MegaStar.
Can I bring food bought outside the cinema into the cinema room with me to watch the movie?
To ensure hygiene and safety, only food and beverages purchased at MegaStar floor can be consumed in the cinema.

Also, you should not smoke, use chewing gum, not film, photograph, use cell phone or chat in the cinema.

Please be noted that all the rules above to ensure you and other customers feel maximum comfort while enjoying the movie.
What is the children/senior ticket policy?
MegaStar has the honor of offering for children and senior a special price for sessions of 2D films. Please contact our box office for more information.

Moreover children under 2 years old will be free of ticket charge at MegaStar. He or she will share seat with parents when watching movies.
What are student tickets?
MegaStar has the honor of offering for students a special price for sessions of 2D films on weekdays and before 17:00 on weekends.

For more information please contact our box office.

Enjoy your time at MegaStar.
What is "M Cinema"?


M Cinema is an indulging, ultra VIP experience at MegaStar Cineplex. All seats are reclining soft-grain leather chairs with cozy pillows and blankets, set in an intimate environment than our standard cinema rooms. It is like your own high-end home entertainment room and unlike anything else at MegaStar! M Cinema is currently available exclusively at MegaStar Parkson Paragon and perfect for private events: corporate meetings, birthday parties, and private shows.
What are the different seat types: Couples, VIP, Standard?
VIP Seats: VIP seats are the most desired seats in the cinema hall because of their optimal viewing location. These seats have an added touch of luxury with special seat covers for your head. VIP seats often are typically the first to sell-out, so grab these seats before they're gone!
Couples Seats: Get cozy with your companion in MegaStar Couples Seats. These seats are wider and give you more space to relax in the movies with your companion. Available at select locations, these luxurious seats bring the comfort of home to your MegaStar Experience.
Standard Seats: MegaStar Standard seats offer the widest selection of viewing choices that allow you to get closer or further from the action on-screen!
There isn’t a cinema in my city! How do I get MegaStar to come to here?
MegaStar is rapidly expanding in many markets and we try our best to bring the MegaStar Experience throughout all of Vietnam. Please let us know where else you’d like to see a MegaStar Cineplex location by sending us an email to: service@megastarmedia.net.

We will add this to our prospective list for future expansion.
I have purchased a MegaStar ticket not through the MegaStar web site or box office, how do I know whether this is a valid sale?
MegaStar Cineplex will at times authorize third-party partners (or web sites) to sell MegaStar movie tickets and/or ticket packages for sale. These are typically limited-time offers. If you are unsure whether the party is selling tickets legally, please contact us immediately at service@megastarmedia.net
Careers at MegaStar
I would like to work at MegaStar. How can I submit my CV?
MegaStar Media Company is looking for talented, motivated individuals that would want to join Vietnam’s entertainment leader. If you have what it takes to join our team, please send your CV to hr@megastarmedia.net. We will contact you for suitable positions.
Vouchers/ discount coupons
What are conditions and validation of vouchers/ discount coupon?
When you have any MegaStar discount coupons or vouchers, please read the terms and conditions carefully. Discount coupons cannot be combined with other offers or promotions. Please contact us for more information.
I want to give my friends MegaStar tickets as an exclusive present. How can I do?
For personal gifts to your partners and friends, MegaStar offers Gift Cards which may be exchanged for tickets and/or merchandise at MegaStar.

Gift Cards are available from the guest services desk in our cinema lobby or contact us.
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