Please read these terms carefully. By using or visiting this section of the website, you are accepting the terms of use. These terms may change from time to time and you are bound to the terms of use as displayed at this point in time. MegaStar Cineplex works hard to create an enriching customer experience that is best-of-breed in Vietnam. Below are our guidelines for online ticket purchasing.
1. Overview
Online booking with online payment are available for MegaStar StarClub members, and only applied for select shows at MegaStar. There is no fee to join MegaStar StarClub.
There is a maximum of 2 online booking orders per movie for each StarClub membership. There is a maximum of 8 tickets per order. If you wish to order more tickets, visit the box office or contact our Group Sales team at: service@megastarmedia.net.
2. Refunds or Exchanges Policies
All tickets listed on the MegaStar web site are General Admission - Adult unless otherwise noted.
MegaStar Cineplex does not offer refunds or exchanges for successful tickets purchased on the MegaStar Cineplex web site.
Refunds are allowed in the rare case when your account is billed but there is no matching order in our ticketing system. For any related matters, all you need to do is contact the cinema of your ticket purchase click here or you can email us at service@megastarmedia.net.
The standard refund processing times are as follows:
1. ATM Card (Vietnam Domestic) transactions will be refunded within 1 working week.
2. VISA/ MasterCard (Vietnam Domestic) will be refunded within 1 working month.
3. ATM Vietcombank cardholders will be refunded within 48 working hours.
4. NganLuong.vn accounts will be refunded within 48 working hours.
Please review your tickets and personal information carefully before your payment is processed.
3. Confirmation SMS & letter
Upon completing your ticket purchase or reservation, you will receive a booking confirmation to your email address and FREE SMS confirmation to your mobile number as indicated on your order.
This email and SMS are a backup confirmation to your actions on the order screen. Please carefully choose the cinema location, movie title, session time, and seats before completing your order.
Your confirmation email may go to your junk mail box, so please check that before contacting the cinema. If you have any questions or problems with your order, you can contact us at: service@megastarmedia.net for support.
4. Picking Up Your Tickets
Currently our online system does not support order cancellation or modification, even for online booking and online payment. Please read your online, email and/or mobile confirmations carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen theater. Please remember to bring your order confirmation to the MegaStar Cineplex location. If you can't print or don't have a printer, just take your booking number with you. Look for special signage or other notification for online purchases to quickly retrieve your order and print your tickets.
Be Prepared to Present Your Picture ID. MegaStar Cineplex may require that you present the credit cards issued outside Vietnam. By booking movie tickets via this Website you agree that you will accept the seat reserved for each ticket purchased; and
You agree that in some cases of Force Majeure or there are changes in movie schedule, we may at our discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website unless otherwise noted.
5. Booking Fee
In addition, tickets purchased through the MegaStar Cineplex Web site may be subject to a per-ticket Booking Fee, which is non-refundable except in extraordinary circumstances where MegaStar Cineplex was unable to honor your tickets. The booking fee for any purchases of movie tickets via this web site is 0 VND and subject to change at any time.
6. Film Classifications
Tickets are made available subject to the classification of the relevant film given by the Cinema Department of the Ministry of Culture, Sports and Tourism (MCST). By purchasing a ticket, you represent that you are of an age permitted to purchase a ticket pursuant to the relevant classification for the film. Our staff may ask you to present your picture ID when you pick up the tickets at box office to make sure your age is permitted to watch the selected movie.
7. Value added tax (VAT)
VAT will apply to all goods and services purchased through this site. Prices in this site include VAT where applicable.
8. Anti-Fraud Measures
From time to time MegaStar Cineplex (or its third-party electronic payment provider, and/or other contracted parties) may use techniques designed to identify fraudulent activities on the Site, such as fraudulent credit card use. You agree to cooperate with such efforts as MegaStar Cineplex at its sole discretion deems necessary. You further agree that if for any reason you or others acting upon your behalf are suspected of fraud or any other breach of these terms, MegaStar Cineplex may terminate your right to access and use the Site.
9. Debit/Credit Card Use
If any unauthorized use of your credit card occurs as a result of your credit card purchase from this website, you should notify your card provider in accordance with its reporting rules and procedures.
10. Security Precautions
MegaStar Cineplex will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Payment and card details are fully encrypted through Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times.
CONTACT US
For problems with your booking, please do not hesitate to contact us via email address service@megastarmedia.net